Pay by Cheque or Bank Transfer (BACS).
Opening an Account
If you would like to open an account contact us via e mail or phone and we set this in motion. First orders are usually on a Pro Forma basis.
I am a New Customer
It is easy when you get to the checkout you will be asked to provide us with some basic contact information that will enable us to create an account and proceed with your order.
What do I do with my discount code?
Discount Codes: If you have a discount code please enter this while you are in your shopping basket in the field
What type of cards do you accept?
At this present time, we do not accept debit or credit cards.
I am outside the UK can I still order?
Yes you can. Please contact our customer service with your quote or enquiry. All our prices are based on delivery to UK Mainland destinations only.
What are your contact details?
Our full contact details including directions on how to find us can be found on our website
What do I do if I have a missing item?
If the product has been included on the delivery note - but is missing from the delivery - then please telephone the West Pennine on 01706 87 55 00 who will arrange for the immediate despatch of a replacement.
Please note that often products are packaged and despatched separately. Please use your Delivery Note that will show what you should have received. The rest of your order will be on the way to you.
What happens if my goods are damaged?
Our products are delivered using external couriers. We work with our couriers and have stringent measurements and service that they must adhere to. However, from time to time damage does happen. Phone us as soon as you have received your goods and noted the damage. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery it is important that you record the damage on the driver’s delivery note when you sign for the package. Then contact the West Pennine Team to sort out a replacement. We strongly recommend that you reject the delivery if the damage is extensive.
My goods have not arrived what do I do?
First make sure ALL products are due on the date in question. Then either phone us or e mail us giving us your details and we will get back to you quickly
What do I do if I don’t want the product?
Should you need to return any of your items simply call our the West Pennine Team on 01706 87 55 00 or email us at firstname.lastname@example.org. Our team can offer an exchange for a more suitable storage solution, or if you’d prefer we will refund the cost of your goods and arrange for your products be collected from you.
Do not send your products back without previously advising us.
We will offer refund (less original carriage charge) or exchange subject to the condition of your goods and we must be notified within 48 hours of purchase.